Welcome to our terms and conditions of use ("Terms").
This is an important document and it affects your legal rights, so please read the Terms and also our Privacy Policy carefully.
These Terms apply between you, the user (the "User") of www.zeloom.com (the "Website") and Zeloom Limited (the owner and operator of this Website, also referred to as, ‘Zeloom’, ‘we’, ‘us’ and ‘our’ in these Terms), in relation to your use of the Website and how we process bookings that you may wish to make with any of the hotels or third-party booking companies that are listed on the Website at the time (the "Participating Hotels"). Use of the Website includes accessing, browsing or registering to use the Website as a Member. By using the Website, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to be bound by these Terms, you should stop using the Website immediately.

1. Introduction

Thank you for using the Website. By using the Zeloom service, websites, or software applications (together, the "Zeloom Service" or "Service"), you are entering into a binding contract with Zeloom. Your agreement with us includes:

  1. these Terms, which set out your use of the Service;
  2. our Privacy Policy, which explains what information we collect and what we do with that information; and
  3. if you're a Member, our credit terms and conditions, which explain how the Zeloom credit scheme works

(together the "Agreements"). If you don’t agree to be bound by the Agreements, you must not use the Service. In order to use the Zeloom Service, you need to:

  1. be 18 or older, or be 13 or older and have your parent or guardian’s consent to the Agreements; and
  2. have the power to enter a binding contract with us and not be barred from doing so under any applicable laws.

You also warrant that any registration information that you submit to Zeloom is true, accurate and complete, and you agree to keep it that way at all times.
Zeloom is limited company, registered in England and Wales under company number 08162621 and we have our registered office and main trading address at the Broadgate Street, 20 Primrose Street, London, EC2A 2EW. Our VAT number is 673278311. You can contact us by email at hello@zeloom.com, by phone at +44 203 036 0023.

2. Changes to the Agreements

Occasionally we may, at our discretion, make changes to the Zeloom Service and Agreements. When we make changes to the Agreements that we consider material, we’ll notify you through the Service or via email. However, please check the Agreements on the Website from time to time, to keep informed of any changes we've made, as they are binding on you. By continuing to use the Service after those changes are made, you are expressing and acknowledging your acceptance of the changes.

3. Using Zeloom

In order to fully access the Website and to book stays at Participating Hotels, users must register an account on the Website and become a Member (as defined below).

3.1 Memberships

You may access the Zeloom Service by any one of our several memberships:

  1. Traveller membership: This is the basic membership status. A Member with traveller membership can either be invited to register by Zeloom, another Member of a Participating Hotel or can register directly with the Service (a "Traveller Member");
  2. Ambassador membership: Ambassador membership status is achieved when a guest completes a stay with a Participating Hotel, that Participating Hotel provides the guest with Postcards and the guest uses the Company to register with Zeloom (an "Ambassador Member");
  3. Gold membership: Gold members have stayed at least once at a Participating Hotel, and have reached specific benchmarks that allow them to become gold members, as further set out in our Credit Terms and Conditions ("Gold Members").
  4. Elite membership: These are Gold members, who have stayed at least 30 "Eligible" Nights (as defined in the Credit Terms and Conditions at any Participating Hotel(s) ("Elite Members").
  5. Elite Plus Membership: Elite Plus Members are those Members who reach specific benchmarks that allow them to benefit from their Membership status for life, as further set out in our Credit Terms and Conditions.

(separately a "Member" and together "Members").

3.2 Making Bookings

Zeloom is an exclusive members’ only travel club. It sells (acting as an agent on behalf of the Participating Hotels) hotel stays, having secured allocation with the Participating Hotels. Each booking that a Member may make through the Website with Participating Hotels will be made up of one or more offers which may be available at any given time. For avoidance of doubt, unless explicitly stated in the offer or sale description, offers are for accommodation only. All offers shown on the Website (or as notified to Members through email communications) are subject to availability and Members acknowledge that they will need to check that an offer is still available before booking.

Zeloom acts as an agent of the Participating Hotels, whose rooms, villas, other accommodation or travel packages (the "Products") are featured on the Website, or are otherwise communicated to Members by us. Zeloom selects the Participating Hotels for which it acts as an agent. Zeloom is not responsible in any way for the provision or quality of the Products, which a Member may purchase from the Participating Hotels through the Website. Zeloom does not warrant or guarantee the quality or standard of the Products offered on the Website by Participating Hotels for which Zeloom acts as agent. Any concerns regarding the products purchased by a Member from a Participating Hotel must be brought to the attention of the Participating Hotel by the Member directly (please see the Complaints section below), as the Participating Hotel is directly responsible to you for bookings you have made with the Participating Hotel through the Website.

Zeloom is not responsible for the conditions or limitations placed on any sale of the Product by the Participating Hotel. Separate terms and conditions will apply to your booking and purchase of the Products purchased through the Website as notified to you prior to completing your booking. You agree to abide by the terms and conditions of the Participating Hotel with which you contract, including compliance with the Participating Hotel’s rules and restrictions regarding availability, use and rates of the Products. You understand that any breach of any Participating Hotel’s conditions may result in cancellation of your booking, in you being denied access to any hotels that may be contained as part of the Products you have booked and / or in your forfeiting of any monies paid for such booking, and in Zeloom debiting your account for any costs Zeloom incurs as a result of such breach. The sale descriptions on the Website specify the price of each element of your purchase and what is included in your purchase, as well as any special conditions that apply. We try to avoid errors in our sales descriptions and prices. However, we reserve the right to correct errors in sales descriptions and prices before accepting your order. Unless otherwise stated in the sale description, the prices shown are for rooms only and don't include other potential costs such as travel costs, transfer fees or local taxes. We aim to use photographs and descriptions that give an accurate illustration of the products, however, the Participating Hotels are responsible for the accuracy of such photographs.

Any Products detailed on the Website are subject to availability and, therefore, we need to check availability once a Member indicates that they would like to make a booking for a Product, before this booking can be confirmed. A Member's request to book a Product constitutes a contractual offer to purchase that Product, however, no legally binding contract will come into force between a Member and a Participating Hotel unless and until there has been acceptance by the Participating Hotel (as notified in writing to a Member by Zeloom) that the booking placed by the Member has been accepted.

For acceptance of the booking of a Product to take place, the following steps will need to be completed:

  1. the Member will need to submit a request to purchase a Product on the Website;
  2. Zeloom will issue an automated online acknowledgement confirming receipt of the request to book. Please note that such automated acknowledgement is not acceptance of the booking request, but an acknowledgement that the booking request has been received and that Zeloom will contact the Participating Hotel to check availability prior to any contract coming into existence;
  3. Zeloom shall check that no details of the Product need to be corrected and that there are no accidental errors or omissions, and will also check the availability in respect of the Product with the relevant Participating Hotel. In the event that any such errors or omissions need to be corrected, or a Product is no longer available, Zeloom shall provide notification of this to the Member as soon as reasonably practicable. If the Product is no longer available, your booking shall not be deemed accepted and you shall not be charged; and
  4. If the Product is available, Zeloom shall notify the Member in writing. Such notification will act as acceptance of the booking, on behalf of the Participating Hotel. A legally binding contract shall then be created.

For the avoidance of doubt, Zeloom reserves the right to alter or amend the details of a Product or withdraw a Product at any time up to the point of acceptance in the event that it is aware of any error or omission relating to the details of the Product or in the event that it receives a request to do so from the Participating Hotel offering the Product.

3.3 Eligibility and Special Requests

Please make sure that you are eligible and able to travel on the dates of your trip to your selected destination before making a booking.

If you have any special requests ("Special Requests") you must let us know when you make the booking. Zeloom will attempt to pass on all reasonable Special Requests to Participating Hotels, but cannot guarantee that Participating Hotels of the Products will meet such Special Requests. Zeloom cannot accept bookings that are conditional on the fulfillment of a Special Request.

If you have a medical condition which may affect your booking, please let us know prior to making a booking so we can confirm if the Product is suitable. When you receive documentation for the Product, please ensure you check that the information contained in the documentation is correct and, in the case of travelling abroad, that it matches all relevant information on the passport(s) of each person who is travelling.

3.4 Postcards

3.4.1 The Nature of Postcards.

Postcards entitle the receiving Member to discounts, room upgrades, board upgrades or indeed any other benefit specified thereon ("Postcards"). Postcards do not bear monetary value and cannot be traded. Once issued, Postcards are irrevocable by the issuing entity.

3.4.2 Acquiring Postcards.

When a guest has completed a Stay [for a minimum of X nights] with a Participating Hotel (an "Eligible Stay"), that Participating Hotel can choose to provide the guest with Postcards and invite the guest to register as an Ambassador Member. Alternatively, you may receive Postcards from existing Zeloom Members.

3.4.3 Distributing Postcards.

Members can distribute their Postcards through the Website to other Members or to friends, family and associates.

3.4.4 Use of Postcards.

Members can only use their Postcards with the Participating Hotel that issued the Coupon.

3.4.5 Validity of Postcards.

Postcards are valid for 18 calendar months, starting from the date on which they are issued by the Participating Hotel.

4. Third Party Applications

The Zeloom Service provides a platform for third party applications, websites and services to make Products and services available to you ("Third Party Applications"). Your use of these Third Party Applications is subject to their terms of use. You understand and agree that Zeloom is not responsible or liable for the behavior, features, or content of any Third Party Application.

5. User generated content

Users may post, upload and/or contribute ("post") content to the Service, including pictures, text and video ("User Content"). You acknowledge and agree that you have the right to post any User Content which you post to the Service, and that such User Content, or its use by us as contemplated by the Agreements, does not violate the Agreements, applicable law, or the intellectual property rights or any other rights of others. You grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to reproduce, make available to the public, publish, translate and distribute any User Content that you post on or otherwise provide through the Zeloom Service.

This license lasts until you terminate your Zeloom account, except in the case of User Content that you have published, made public and/or have shared with others. Aside from the rights specifically granted herein, you retain all relevant rights, including intellectual property rights in the User Content that you post to the Zeloom Service. You agree to waive your right to be identified as the author of any User Content on the Zeloom Service and your right to object to derogatory treatment of such User Content and any other such moral rights.

Zeloom does not monitor, review, or edit User Content, but reserves the right to remove or disable access to any User Content for any or no reason, including but not limited to User Content that, in Zeloom’s sole discretion, violates the terms of the Agreements. Zeloom may take these actions without prior notification to you. Removal or disabling of access to User Content shall be at our sole discretion, and we do not promise to remove or disable access to any specific User Content.

Zeloom is not responsible for User Content nor does it endorse any opinion contained in User Content. If you believe that any User Content does not comply with the User Guidelines (Section 6 below) or that any User Content has otherwise infringed your rights under applicable law, please contact us at feedback@zeloom.com.

These Terms are not intended to grant rights to anyone except you and Zeloom, and in no event shall these Terms create any third party beneficiary rights. Any failure by Zeloom to enforce these Terms or any provision thereof shall not waive Zeloom’s right to do so.

6. User Guidelines

Please follow the basic rules below when using the Service and encourage other users to do the same.

Zeloom respects intellectual property rights and expects you to do the same. This means, for example, that the following is not permitted: (a) copying, reproducing, recording, or making available to the public any part of the Zeloom Services or content delivered to you via the Zeloom Services, or making use of the Zeloom Service, which is not expressly permitted under these Terms; (b) using the Zeloom Service to import or copy any local files you do not have the legal right to import or copy though the Zeloom Service; (c) reverse-engineering, decompiling, disassembling, modifying or creating derivative works based on the Zeloom Services or any part thereof; (d) circumventing any technology used by Zeloom, its licensors, or any third party to protect content accessible through the Service; (e) renting or leasing of any part of the Service; (f) circumventing of any territorial restrictions applied by Zeloom to the Service; (g) manipulating the Service by using a script or other automated process; (h) removing or altering any copyright, trademark or other intellectual property notices contained on or provided through the Zeloom Service; (i) providing your password to any other person or using any other person’s user name and password.

Please do not engage in any activity on the Service or upload User Content, including registering and/or using a username, which is or includes material that (a) is offensive, abusive, defamatory, pornographic or obscene; (b) is illegal, or intended to promote or commit an illegal act of any kind, including but not limited to, violations of intellectual property rights, privacy rights or proprietary rights of Zeloom or a third party; (c) includes personal data of third parties or is intended to solicit such personal data, (d) includes malicious content such as malware, trojan horses or viruses, or otherwise interferes with any user’s access to the Service; (e) is intended or does harass or bully other users; (f) impersonates or misrepresents your affiliation with another user, person or entity, or is otherwise fraudulent, false, deceptive, or misleading; (g) uses automated means to artificially promote content; (h) involves the transmission of unsolicited mass mailing, junk mail, chain letter, or similar, through the Zeloom Services; (i) involves commercial activities, such as advertising; (j) promotes commercial products or services; (k) interferes with the Zeloom Service, tampers with or attempts to probe, scan, or test for vulnerabilities in the Service or Zeloom’s computer systems or network, or breaches any of Zeloom’s security or authentication measures; or (l) conflicts with the Agreements, as determined by Zeloom. You agree that Zeloom may also reclaim your username for any reason.

Please be thoughtful about what you make public on Zeloom. The Zeloom Service includes social and interactive features, including the ability to post User Content, share content, and make certain information about you public, as further described in your account settings. Remember that shared or publicly available information may be used and re-shared by other users on Zeloom or across the Internet. Therefore, please use Zeloom carefully and manage your account settings regularly. Zeloom has no responsibility for your choice to make any actions or material public on the Service.

Your password protects your user account, and you are solely responsible for keeping your password confidential and secure. You understand that you are responsible for all use of your username and password on the Service. If your username or password is lost or stolen, or if you believe there has been unauthorized access to your account by third parties, please notify us immediately and change your password as soon as possible.

7. Intellectual Property

Zeloom respects the rights of intellectual property owners. All content included in the Website (other than User Content uploaded by Users and accepted for inclusion on the Website by Zeloom) including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software (including the copyright, database, trade marks, design rights or other intellectual property right, in whatever format and whether registered or not, ("Content")) is the property of Zeloom, or our affiliates or licensors. By continuing to use the Website you acknowledge, that applicable United Kingdom and international intellectual property rights and other laws protect such Content and that you can only use the Content for the purposes of viewing the Content and using the Website in accordance with the Terms.

The Zeloom Service and the content provided through it are the property of Zeloom or Zeloom's licensors. Zeloom grants the Member a limited, non-exclusive, revocable licence to make personal, non-commercial use of the Zeloom Service and to receive the media content made available through the Zeloom Service, based on the Membership you have acquired (the "Licence"). The Licence shall remain in effect for a period of 3 years unless terminated by you or Zeloom.
The Zeloom software applications are licensed, not sold, to you, and Zeloom retains ownership of all copies of the Zeloom software applications even after installation on your devices.
Zeloom may assign these Agreements or any part of them without restrictions. You may not assign these Agreements or any part of them, nor transfer or sub-licence your rights under these Agreements or the Licence, to any third party.
All Zeloom trademarks, service marks, trade names, logos, domain names, and any other features of the Zeloom brand (the "Zeloom Marks") are the sole property of Zeloom. The Licence does not grant you any rights to use the Zeloom Marks, whether for commercial or non-commercial use.
You agree to abide by our User Guidelines (Article 7) and not to use the Zeloom Service (including but not limited to its content) in any manner not expressly permitted by the Agreements.
Third party software libraries, included in the Zeloom Service are licensed to you either under these Terms, or under the relevant third party software library’s licence terms as published in the help or settings section of our desktop and mobile client and on our website.

You may print, reproduce, copy, distribute, store or in any other fashion re-use one copy of the Content from the Website for personal purposes only, unless otherwise indicated on the Website, or unless given express prior written permission to do so by Zeloom. Personal use includes, but is not limited to, recreational use, social use, and use for educational purposes as a student or teacher. Specifically, you agree that you will not use the Content of the Website for commercial purposes and you will not systematically copy Content from the Website with the aim to creating or compiling any form of comprehensive collection, compilation, directory or database.
Commentary and other materials posted on the Website are not intended to amount to advice on which you should rely. Zeloom disclaims all liability and responsibility arising from reliance on the Content or other commentary/materials posted by any User or other third party. Where Zeloom provides any interactive services on the Website, we will do our upmost to ensure that such services are provided and used in accordance with these Terms, although please note that we are under not obligation to monitor or moderate any such interactive services. We reserve the right to remove any Content or materials uploaded by you or any other User or third party on the Website in our entire discretion.

8. Technology limitations and modifications

Zeloom will make reasonable efforts to keep the Zeloom Service operational. However, temporary interruptions may result due to technical difficulties or scheduled maintenance. Zeloom reserves the right to modify or discontinue, temporarily or permanently, functions and features of the Zeloom Service, with or without notice. Zeloom holds no liability to you for any interruption, modification, or discontinuation of the Zeloom Service or any function or feature thereof. You understand and agree that Zeloom has no obligation to maintain, support, upgrade, or update the Service, or to provide all or any Content through the Service.

9. Payments, Alterations and Cancellations

9.1 Payments

Payment terms and cancellation policies may vary among the Zeloom Participating Hotels. We only accept payments by credit or debit card or via Pay Pal. For your convenience and in order to safeguard your payment information all payments are transacted through the secure server of our on-line payment processing provider and, once you have entered all relevant information correctly, payments will be taken automatically. Invoices are immediately sent to you by E-mail and may be accessed at any time via your account. We believe in protecting your privacy and we take your personal privacy and financial security extremely seriously - see our Privacy Policy for more information.
When paying bills, time is of the essence and we ask you to ensure that your card details are valid and that you have sufficient funds available.
In the event that a payment fails, we will ask you to provide updated payment details. We may temporarily suspend your account if an amount remains unpaid for more than 14 days. We reserve the right to charge interest at a rate of 4% per annum over Bank of England Base Rate on all amounts that remain outstanding 30 days after the issue of our invoice.
If you have any query about an amount that has been charged by us to your card, please contact us straight away. In the event that we find a payment has been taken in error we will refund the amount immediately to your credit or debit card. Refunds are at the sole discretion of Zeloom.

9.2 Alterations or Cancellations

Unless otherwise stated in the Product description, once acceptance has taken place (in accordance with Section 3.1.2 above) all sales via the Website are final. Any alteration or cancellation requests that you make and that are accepted by the Participating Hotel, may be subject to additional charges:

  1. If you alter or cancel 21-15 days prior to scheduled arrival date: 20% of the total accommodation costs may be charged.
  2. If you alter or cancel 14-8 days prior to scheduled arrival date: 50% of the total accommodation costs may be charged.
  3. If you alter or cancel within 7-1 days prior to scheduled arrival date 80% of the accommodation costs may be charged and in case of no-show or early departure, 100% of the accommodation costs will be charged.

Depending on the reason for cancellation, you may be able to reclaim any cancellation charges payable (less any applicable excess) under the terms of your insurance policy. All claims must be made directly to the insurance company concerned.

9.3 Cancellations by Participating Hotels

Occasionally, we have to notify you of a "significant change" that a Participating Hotel may make. A significant change is a change made prior to the scheduled departure date of an Eligible Stay and is expected to have a major effect on that stay. In the unlikely event of the Participating Hotel cancelling or amending your booking for a Product after the booking has been made, we will inform you as soon as possible. Provided there is time to do so prior to your scheduled departure, we will seek to secure that the Participating Hotel offers you any of the following options (depending on the type of product you have booked):

  1. Cancelling your reservation with a full refund of monies paid. In the case of no alternative being available from the Participating Hotel, they may instruct us to cancel the booking and give a full refund; or
  2. An alternative package from the Participating Hotel, of a similar standard to that originally booked (if available). You must pay the applicable price of any such package. This will mean you paying more if the package is more expensive or receiving a refund if it is cheaper.

Please note: As we act as an agent for the Participating Hotel, they may not provide the above options when any change made is a minor one. When cancellations or changes do occur, Zeloom will not be held liable for extra costs incurred, for example any travel expenses or additional accommodation costs. However, you may be entitled to make a claim for these costs on your travel insurance.
In the rare cases that a Participating Hotel cancels your booking after acceptance (in accordance with Section 3.1.2), the Participating Hotel (or Zeloom acting on their behalf) will notify you. As Zeloom is an agent acting on behalf of other Participating Hotels, and your contract will be with the Participating Hotel, we will support you in getting a refund or changing your dates, however Zeloom is not responsible for costs associated with a cancellation by the Participating Hotel. This is why we always recommend that you buy travel insurance to protect against cancellations.

9.4 Termination and Suspension

In the event that a Member breaches these Terms, Zeloom reserves the right to suspend or terminate a Member’s access to the Service and their account, and to suspend the Member’s membership. Any Users banned in this way must not attempt to use the Service under any other name or by using the username and password of another User, with or without the permission of that User.

9.5 Complaints

If you feel unhappy with any aspect of the Products that you have purchased through the Zeloom Website and wish to complain, then please raise this with the relevant Participating Hotel directly while still at the Participating Hotel during your stay so that they can try to address any issues raised (some Participating Hotels will also provide a feedback form for complaints). If you are still not satisfied, please contact the Participating Hotel directly within 30 days of your return. If the Participating Hotel is an ABTA member then they should respond according to the ABTA guidelines by providing a full response within 28 days of your complaint or an explanation for any delay within this timescale.
If the Product is as described on the Website, but you're unhappy with any aspect of the experience, please take this up with the relevant Participating Hotel. They will deal with the situation immediately, or will deal with your query in a reasonable timescale. In these cases, Zeloom cannot assist in your complaint.
If you feel the Product is not as described on the Zeloom Website, in the first instance, please take this up with the relevant Participating Hotel. However, please also let us know as soon as possible and we will assist you in attaining a resolution.
If you have a complaint about the way a payment is processed, please contact Zeloom directly by email at hello@zeloom.com, by phone at +44 203 036 0023.

9.6 Insurance

Please ensure that you have a valid travel insurance policy from the time of booking your stay for the countries you will be travelling to or through, and to cover the activities involved in your trip. It is essential that all members of the party booked are covered by the policy or have their own adequate policy in place. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.

10. Term and termination

These Terms will continue to apply to you until terminated either by you or Zeloom. Zeloom may terminate the Terms or suspend your access to the Zeloom Service at any time, including the event of your actual or suspected unauthorised use of the Zeloom Service or non-compliance with the Terms by closing your account or notifying you by email. If you or Zeloom terminate the Terms, or if Zeloom suspends your access to the Zeloom Service, you agree that Zeloom shall have no liability or responsibility to you and Zeloom will not refund any amounts that you have already paid, to the fullest extent permitted under applicable law. To learn how to terminate your Zeloom account, please contact us through the Customer Service contact form.

11. Warranty

We endeavor to provide the best service we can, but you understand and agree that THE ZELOOM SERVICE IS PROVIDED "AS IS", WITHOUT EXPRESS OR IMPLIED WARRANTY GUARANTEE OR CONDITION OF ANY KIND. YOU USE THE ZELOOM SERVICE AT YOUR OWN RISK. ZELOOM DISCLAIMS ANY WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. In addition, Zeloom does not warrant, endorse, guarantee or assume responsibility for any Third Party Applications, Third Party Application Content, User Content, Products or any other product or service advertised or offered by a third party on or through the Zeloom Service or any hyperlinked website, or featured in any banner or other advertising. You understand and agree that Zeloom is not responsible or liable for any transaction between you and third-party providers of Third Party Applications or products (including Products) or services advertised on or through the Zeloom Service. As with any purchase of a product (including Products) or service through any medium or in any environment, you should use your judgment and exercise caution, where appropriate. No advice or information whether oral or in writing obtained by you from Zeloom shall create any warranty on behalf of Zeloom in this regard. Some aspects of this section may not apply in some jurisdictions.

12. Limitation

You agree that, to the extent permitted by applicable law, your sole and exclusive remedy for any problems or dissatisfaction with the Zeloom Service, the Third Party Applications or the Third Party Application content is to uninstall any Zeloom software and to stop using the Zeloom Service, the third party applications or the Third Party Application Content.
We will not be liable for any loss or damage caused by a virus, denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any content on it, or on any website linked to it.
Nothing in these Agreements removes or limits Zeloom’s liability for fraud, fraudulent misrepresentation, death or personal injury caused by its negligence. Some aspects of this section may not apply in some jurisdictions.

13. Entire agreement

These Agreements constitute all the terms and conditions agreed upon between you and Zeloom and supersede any prior agreements in relation to the subject matter of these Agreements, whether written or oral. Any additional or different terms or conditions in relation to the subject matter of the Agreements in any written or oral communication from you to Zeloom are void. You acknowledge that you have not accepted the Agreements in reliance on any oral or written representations made by Zeloom that are not contained in the Agreements.
Please note, however, that other aspects of your use of the Zeloom Service may be governed by additional agreements ("Additional Agreements"). This could include, for example, access to the Zeloom Community for customer support or access to the Zeloom Service as a result of a gift card. These Terms shall govern only with regard to the aspect of the Service to which they apply, and are distinct from and supplemental to the Agreements, and do not supersede the Agreements. To the extent that there is any conflict between these Additional Agreements and the Agreements, the Agreements shall take precedence, unless if otherwise stated in these Terms.
Occasionally, we may offer you the chance to participate in contests, and surveys ("Special Promotions") through the Service. Special Promotions may be governed by terms and conditions that are separate from these Terms. If the provisions of a Special Promotion’s terms and conditions conflict with these Terms, the Special Promotions' terms and conditions shall prevail.

14. Severability

Should any provision of the Agreements be held invalid or unenforceable for any reason or to any extent, such invalidity or lack of enforceability shall not in any manner affect or render invalid or unenforceable the remaining provisions of the Agreements, and the application of that provision shall be enforced to the extent permitted by law.

15. Force Majeure

Neither Zeloom nor any Participating Hotel will be liable for any change or cancellation of any reservation that is caused, in whole or in part, by events, occurrences, or causes beyond the control of Zeloom or any Participating Hotel. Such events, occurrences, or causes include, without limitation, acts of God, terrorist activities, weather, strikes, lockouts, riots, acts of war, earthquake, fire and explosions.

16. Choice of law

Unless otherwise required by a mandatory law of a member state of the European Union or any other jurisdiction, these Agreements are subject to the laws of England and Wales, without regard to choice or conflicts of law principles. Further, you and Zeloom agree to the exclusive jurisdiction of the courts of London, England to resolve any dispute, claim or controversy that arises in connection with these Agreements.